Frequently Asked Questions
Everything you need to know about our premium home essentials.
What is the estimated delivery time for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer a warranty on your home products?
Yes, we stand by our quality. All Shop Downia products come with a 1-year limited warranty covering manufacturing defects in materials and workmanship.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return unused items in their original packaging for a full refund.
How should I care for my premium linens and textiles?
To ensure longevity, we recommend machine washing on a gentle cycle with cold water and tumble drying on low heat. Avoid using bleach or harsh fabric softeners.
Are your products ethically sourced?
Absolutely. We partner with manufacturers who adhere to strict ethical standards, ensuring fair labor practices and sustainable material sourcing for every item in our collection.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order moves to our fulfillment center and can no longer be changed.