Returns & Exchanges
At Shop Downia, we want you to love your home sanctuary; if you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery. Please ensure all items remain in their original packaging and unused condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original boxes, ensuring all tags and protective inserts are included to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing